Repairs
Your landlord has to keep the place livable.
Heat, hot water, working locks, safe wiring and a home free of mold and pests aren't extras. We help you ask in writing, and push if nobody answers.
Start with a dated list of what's broken and photos of each problem. Keep every text and letter. If the problem is a danger, like no heat in winter or exposed wiring, call us first and the town inspector second.
Problems we take on
No heat or hot water
Mold, leaks and water damage
Pests and rodents
Broken locks, doors and smoke detectors
Retaliation after you complain
Four moves, in this order
A repair case is built from paper. Here is how to build yours.
- 01
Step 1: Write it down
Send a dated letter or text that lists what's broken. Keep a copy and take photos.
- 02
Step 2: Give a deadline
Ask for a repair date. What's reasonable depends on the problem: no heat in winter can't wait a month.
- 03
Step 3: Call the inspector
A housing inspection leaves an official record. We help you ask for one.
- 04
Step 4: Choose the next step
If nothing changes, we go over your options, such as paying repairs and deducting, rent escrow or a court case. Which ones are open to you depends on where you live.
Questions about repairs
Can I stop paying rent until it's fixed?
Please don't without talking to us first. Withholding rent on your own can be used against you. We'll tell you which options are safe in your home.
Can my landlord punish me for complaining?
Raising your rent or sending a notice right after you complain can be retaliation, which is illegal in most places. Write down the dates.
Who pays if I caused the damage?
Damage you cause can be your cost. Age, wear and problems like heat or leaks are normally the landlord's. If it's unclear, ask us.
Living with the broken thing?
Tell us what's broken and for how long. A lawyer will tell you what to do next.
Free for tenants who qualify. We tell you about any court fee before we file anything.