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It takes about three minutes. A person reads every message and writes back in English or Spanish, on working days.

Which language do you prefer?

Please don't send confidential details like Social Security numbers or court passwords. If it isn't safe for us to email or call, say so in your message.

A wall of red apartment mailboxes in a building lobby

After you hit send

  1. 01

    Step 1: A person reads it

    Not a bot. A lawyer or intake worker reads what you wrote.

  2. 02

    Step 2: We write or call back

    In the language and the way you chose.

  3. 03

    Step 3: You get a plain next step

    Which date matters, what to bring and whether you qualify for free help.

If someone else might read your phone

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If it isn't safe for us to call or email, tell us when and how we can reach you, or come to a walk-in on Tuesday or Thursday.